Return & Exchange Policy

At Topkey Packaging, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange an item, and we want to make the process as easy and hassle-free as possible.

Returns

Eligibility Criteria:

• You may return an item within 30 days of receiving it.
• The item must be in its original condition, with all tags and packaging intact.
• Customized bags may be subject to certain limitations on returns. In case of extensive or unique customizations, returns may not be possible. However, our customer service team will assess each situation on a case-by-case basis and provide you with the best possible solution.

Return Process:

1. Contact our customer service team at topkeygifts@gmail.com or sales@carryplanet.com.
2. Provide your order number and a detailed description of the reason for the return.
3. Our team will respond within 24 hours with instructions on how to return the item.
4. Pack the item securely in its original packaging to ensure it is protected during transit.
5. Include a copy of your order confirmation or receipt in the package.
6. Use a trackable shipping method to send the item back to us. You are responsible for the cost of return shipping. We recommend using a reliable shipping carrier to ensure the safe return of your item.

Refund Procedure:

1. Once we receive your returned item, our quality control team will inspect it to ensure it meets our return criteria.
2. If the item is in acceptable condition, we will process your refund within 7-10 business days.
3. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges

Eligibility Requirements:

• You may exchange an item within 30 days of receiving it.
• The item must be in its original condition, with all tags and packaging intact.
• Customized bags may have specific conditions for exchanges. As with returns, our customer service team will evaluate each case individually and assist you accordingly.

Exchange Process:

1. Contact our customer service team at topkeygifts@gmail.com or sales@carryplanet.com.
2. Provide your order number and a description of the item you would like to exchange it for.
3. Our team will provide you with instructions on how to return the original item and receive the exchanged item.
4. Pack the original item securely in its original packaging.
5. Include a copy of your order confirmation or receipt in the package.
6. Use a trackable shipping method to send the original item back to us. If the exchange is due to a defect in the product or an error on our part, we will cover the cost of shipping the exchanged item to you. Otherwise, you will be responsible for the cost of shipping the original item back to us and the cost of shipping the exchanged item to you.

Processing Time:
Exchanges may take longer to process than returns. Please allow up to 10-15 business days for us to receive your returned item, process the exchange, and ship the exchanged item to you.

Final Notes:

• Our return and exchange policy is designed to ensure your satisfaction and protect your rights as a customer. However, we reserve the right to deny returns or exchanges if the item does not meet our return criteria or if the return is not initiated within the specified time period.
• If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team. We are always happy to help and will do our best to resolve any issues you may have.

Thank you for choosing Topkey Packaging. We look forward to serving you again in the future.