Privacy Policy

At Topkey Packaging, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact information such as your name, email address, phone number, and shipping address.
• Payment information, including credit card details or other payment methods, which is collected and processed by our secure payment gateway providers.
• Information about your orders and purchases, including product details, order numbers, and shipping information.
• Information you provide when you contact our customer service team, such as inquiries, complaints, or feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including shipping and billing.
• To provide customer service and support, including responding to your inquiries and resolving issues.
• To personalize your shopping experience and recommend products that may be of interest to you.
• To send you marketing communications, such as newsletters, promotions, and special offers, if you have opted in to receive them.
• To improve our website, products, and services through analysis and research.

3. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Third-party service providers who assist us in processing orders, shipping products, and providing customer service. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
• Business partners and affiliates for marketing and promotional purposes, only if you have given your consent.
• In response to a legal request, such as a subpoena, court order, or government investigation.
• In the event of a corporate sale, merger, or acquisition, your information may be transferred to the new owner.

4. Security Measures

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information during transmission and storage.
• Secure servers and firewalls to protect our systems from cyberattacks.
• Access controls and user authentication procedures to limit access to your information.
• Regular security audits and updates to ensure the effectiveness of our security measures.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Opt-out: You may opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact our customer service team at topkeygifts@gmail.com. We will respond to your request within a reasonable time frame.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or by sending you an email. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our customer service team at topkeygifts@gmail.com.

Thank you for choosing Topkey Packaging. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.